Policies

RETURNS AND EXCHANGES

• An order cancellation may be requested if the order has not yet been shipped, except when a custom or personalized order
• The packaging is meticulously carried out in order to avoid breakage. If there is breakage, contact me within 5 days of receiving your order and send me a photo of the item. The item will be replaced or refunded according to your choice.
• The product does not meet your expectations? Items must be returned in the same condition within 7 days of receipt, at your expense.
  • Communicate with me before returning the item
  • Promotional items and custom orders are non-refundable unless damaged.

• Never received your order?
  • It is my responsibility to ensure that you receive your order:
    • If you have not received your order within the time frame mentioned under Shipping and Delivery, I will return your order or refund your choice.
  • It is your responsibility to ensure that you provide a valid address at the time of purchase:
    • No refunds.

TAXES

Provincial and federal taxes are applied in the provinces governed by these taxes. The tax numbers are indicated on your invoice.

PROMOTION CODE

I reserve the right not to honor and to cancel any order from a user who uses a promotional code inappropriately and/or without my consent. Some promotional codes in my shop are reserved for shops, people and events.

OFFER A GIFT

If you are ordering this as a gift, I can ship it directly to whomever you choose.
You can also dictate me a few words for the recipient to attach to the gift.

It is possible to have your gift wrapped for a small cost.

CUSTOMS

Delivery and handling costs, taxes, customs fees and other related costs payable by the customer. Actual values ​​will be displayed on packages shipped outside of Canada.